The answer to common questions

How can I cancel my reservation?

In the “MY ACCOUNT” section you will find the details of your reservation.
If there are more than 7 (seven) days before arrival, in the “RESERVATIONS” section you will find the “CANCEL” button. Click and confirm to proceed with the cancellation of the reservation. The refund of the deposit, if any, will be processed by the agency in the following days.

How can I book an apartment?

You can book an apartment directly on our website or contacting us: our staff is at your complete disposal to evaluate the best solution for your stay! Reservations can be made by phone or e-mail at the times indicated on the website.
Each apartment can be consulted on the website thanks to the detailed description, features and map.

At what time is it possible to access the apartment?

The apartment is available from 3:00 pm
In the card of each accommodation, under “Check-in and Check-out”, you can check where the key collection takes place.
In case of self check-in at the property or taking the keys at the box in Piazzale Roma, there is no time limit.
If, on the other hand, the check-in requires the presence of our staff, the following surcharges will be applied:
-From 8:00 pm to 11:30 pm supplement to be paid of 25 euros;
-From 11:30 pm to 1:00 am supplement to be paid of 50 euros.
After this time, we do not carry out the check-in service except for cases agreed in advance.

How is check-in done?

After booking, you will receive an email with a link to complete the online check-in, providing the personal data of all guests.
Once you have completed the form, the agency will notify the amount of the tourist tax that will be charged with the balance of the reservation.
Once the payment has been made, you will receive the codes to retrieve the keys and the details to reach the apartment.
The accommodations are available from 3:00 pm and in the lodging card of the booked apartment, under “Check-in and Check-out”, you will find the details for the delivery of the keys.

What time is check out? Can I leave my luggage in the flat?

Check out time is 10 am to give staff time to clean the flat for the next guests.
You cannot leave luggage in the flat after that unless late check out has been agreed in advance with the agency at extra cost.

Luggage can be left at our office in Piazzale Roma at a cost of €4 per item.

How do I get to the flat from the airport?

Before booking the transfer, remember to check where the keys are handed over!
The fastest and most direct way to reach the accommodation is by private transfer by car and/or water taxi: you can request a quote by adding the service to your cart or by contacting us via email at info@favilletours.com

If you prefer public transport:
If you have to go through Piazzale Roma to collect the keys, take the bus n.5 or the ATVO bus to Piazzale Roma. Once you have taken the keys, take the vaporetto to the closest stop to the accommodation, as indicated in the “Accommodation Sheet” that you receive via email once you have completed the online check-in.
If, on the other hand, the key collection takes place directly in the apartment, take the Alilaguna boat to the closest stop to the accommodation.

Take the line ATVO to Piazzale Roma. Collect the keys in the lock-box in Piazzale Roma (if provided for the apartment you booked). To reach the apartment, take the vaporetto to the closest stop to the accommodation, as indicated in the “Accommodation Sheet” you receive via email once you have completed the online check-in.

Which standard facilities does the flat have?

Each apartment has different services indicated in the “Features” section.
In all apartments we provide sheets and blankets, towels, dishes, cutlery, glasses, kitchen utensils.

Can extra services be requested during my stay?

Certainly, our staff will do everything they can to satisfy your requests!
During your stay you can request extra cleaning and/or laundry changes with an extra cost.

Is it possible to get a cot for the flat?

Certainly. Let us know in advance and we will put a camp bed in the flat, complete with sheets. The cost of this service is € 10 per stay.

Is tourist tax mandatory?

Yes, in Venice tourist tax is mandatory.
Tourist tax is payable for the first 5 consecutive nights only and varies according to season – high season is from 1st February to 31st December and low season is January.
Children from 10 to 16 years of age are entitled to 50% off and children under 10 are free.

How can I book a private transfer?

To book a private taxi transfer upon arrival or departure, you can contact us by email at info@favilletours.com or by selecting on our page “SERVICES” the desired service, adding it to the cart and proceeding with the order.
To send a quote, we will ask for the following data: number of people, number of bags and details of the flight or train (time and number).
To confirm the reservation, a full or partial payment is required to pay by credit card. Upon payment, you will receive the voucher to show to the taxi driver or at the desk.

What payment methods are available?

Upon confirmation of booking, a deposit of 25% of the total amount is required to be paid by credit card or bank transfer. The deposit is refundable up to 7 (seven) days before arrival in case of cancellation. The balance must be paid in the same methods mentioned above 7 (seven) days before arrival.

Where should I park if I come to Venice by car?

If you’re coming to Venice by car, Faville Tours can book for you a parking space at Garage San Marco, at the Piazzale Roma terminal, near the office. Our clients are entitled to a 10% discount in peak season and a 20% discount in low season.
Contact us for more details!

Is there a maintenance service during your stay?

Yes, certainly. If you experience any problems during your stay you can email our maintenance service operator on maintenanceinvenice@gmail.com or call +39 334 5408368 every day from 8.30 am to 1 pm and 2 to 8 pm.
Our assistance service will deal with resolving your problem as quickly as possible and you won’t have to await maintenance staff in the flat. Our technicians operate independently as they have keys to the flats.